Privacy Policy

Last Updated: September 15, 2023

At ClientFlow CRM, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We collect several types of information from and about users of our services:

Personal Information

• Account Information: When you create an account, we collect your name, email address, phone number, company name, and job title.
• Payment Information: When you subscribe to our paid services, we collect payment information such as credit card details, which is processed securely by our payment processors.
• Communication Data: We collect information when you contact us for support or with inquiries.

Usage Information

• Log Data: We automatically collect information about your use of our services, including IP address, browser type, device information, pages visited, and time spent on pages.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyze service usage.

Customer Data

When you use our CRM services, you may input data about your customers, including contact information, communication history, and business interactions. This data remains your property, and we process it only to provide our services to you.

2. How We Use Your Information

We use the information we collect for various purposes:

• To provide, maintain, and improve our services
• To process your transactions and send related information
• To send you technical notices, updates, security alerts, and support messages
• To respond to your comments, questions, and customer service requests
• To communicate with you about products, services, offers, and events
• To monitor and analyze trends, usage, and activities in connection with our services
• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To personalize and improve our services and provide content or features that match user profiles

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

Service Providers

We may share your information with third-party vendors, service providers, and partners who perform services on our behalf, such as:

• Payment processing
• Data analysis
• Email delivery
• Hosting services
• Customer service
• Marketing assistance

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, we may transfer your information to the new owners.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. We have implemented measures such as:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Regular data backups and disaster recovery procedures

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to request copies of your personal information.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
• Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

7. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

8. Children's Privacy

Our services are not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

ClientFlow CRM
10/F, 70-74 Nathan Road, Tsim Sha Tsui
Kowloon, Hong Kong
Email: [email protected]
Phone: +852 1234 5678

Terms and Conditions

Last Updated: September 15, 2023

Please read these Terms and Conditions carefully before using the ClientFlow CRM services operated by ClientFlow CRM Ltd.

1. Agreement to Terms

By accessing or using ClientFlow CRM's services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you disagree with any part of the terms, you may not access our services.

2. Definitions

• "Service" refers to the ClientFlow CRM software and related services.
• "User" refers to the individual or entity that registers for and uses the Service.
• "Customer Data" refers to any data, information, or material that User provides to ClientFlow CRM in the course of using the Service.
• "Subscription Term" refers to the period for which User has paid to use the Service.

3. Account Registration

To access certain features of the Service, you may be required to register for an account. You agree to:

• Provide accurate, current, and complete information during the registration process
• Maintain and promptly update your account information
• Maintain the security of your password and accept all risks of unauthorized access to your account
• Notify us immediately if you discover or otherwise suspect any security breaches related to the Service
• Take responsibility for all activities that occur under your account

4. Subscription and Payments

Subscription Plans

We offer various subscription plans for our Service. The features and limitations of each plan are described on our pricing page.

Billing and Renewal

• Subscription fees are billed in advance on a monthly or annual basis.
• Your subscription will automatically renew at the end of each subscription period unless you cancel it.
• We may change our subscription fees at any time, but we will provide you with at least 30 days' notice before any price changes take effect.

Cancellation and Refunds

• You may cancel your subscription at any time through your account settings.
• If you cancel, you will continue to have access to the Service until the end of your current billing period.
• We do not provide refunds for partial months of service or for periods where the Service was not used.

5. User Responsibilities

Acceptable Use

You agree not to use the Service to:

• Upload, post, transmit, or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
• Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity
• Upload, post, transmit, or otherwise make available any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party
• Upload, post, transmit, or otherwise make available any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," or any other form of solicitation
• Interfere with or disrupt the Service or servers or networks connected to the Service

Customer Data

• You retain all rights to your Customer Data.
• You are solely responsible for the accuracy, quality, integrity, and legality of your Customer Data.
• You represent and warrant that you have all necessary rights to provide the Customer Data to us for processing.

6. Intellectual Property

The Service and its original content, features, and functionality are owned by ClientFlow CRM and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. CLIENTFLOW CRM EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

9. Limitation of Liability

IN NO EVENT SHALL CLIENTFLOW CRM, NOR ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

12. Contact Us

If you have any questions about these Terms, please contact us:

ClientFlow CRM
10/F, 70-74 Nathan Road, Tsim Sha Tsui
Kowloon, Hong Kong
Email: [email protected]
Phone: +852 1234 5678